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My package was sent back to Bento&co. Do I have to pay for shipping again?

Packages are sometimes sent back to our offices for a variety of reasons (customer provided incorrect address, package was not picked up within post office retention period, etc.). In these cases, the customer is responsible for paying a fee to re-ship the package. If you do not want to pay a re-shipping fee, we will refund your order (minus the shipping fee, if applicable).