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Do I have to pay taxes and Customs fees before delivery?

Please be aware that in all cases the customer is responsible for paying customs fees and providing any and all documents required by Customs in your country.

These costs include the sales tax in the country of delivery (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and fees to the carrier for handling (typically $10 to $20).

For Express Shipping: FedEx, UPS and DHL usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery. 

For Registered & Economy Shipping: Your national carrier will generally bill you when applicable. 

We understand that custom fees are worrying for some of you. We hope that you are reassured by the fact that, when buying on Bento&co, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.

For our customers in the USA: Most packages with a declared value that is under $2000 USD will be cleared without any fee. We ship to the US every single day and we have never had any issue with customs.

For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information please visit the Australian customs website. 

For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information please visit the Canadian customs website. 


The following list describes EU rules for custom fees:

  • EU Directives calculated Total Value of the order as a combination of the price of product and shipping fees. 
  1. For orders with a Total Value of 22 Euros and below: Exempted from both tax and import duty.
  2. For orders with a Total Value ranging between 22 to 150 euros: The buyer is responsible for paying the consumption tax of the total value. 
  3. For orders with a Total Value that exceeds 150 euros, The buyer is responsible for paying both consumption tax and import duty of the total value.

External links: Douanes Belge-Douanes Suisse-Germany, Zoll-UK customs