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Shipping and Tracking

10/22 SHIPPING DELAY UPDATE
Unfortunately, JP Post has notified us that they have had many shipping delays t... つづき
How do I track my order?
You can track your order on our website here: Track Your Order (https://en.bent... つづき
Where is my package?
Orders with free shipping/ economy shipping generally take 9 to 30 working days ... つづき
Why can’t I track my parcel online?
I don’t have a tracking number: Only orders sent by registered or express shippi... つづき
My parcel stops at Osaka on JP Post tracking page.
Don’t be alarmed if your package looks like it is stuck in Osaka on the JP Post ... つづき
How much does shipping cost?
Shipping costs vary depending on where you live, the weight of your package and ... つづき
My estimated delivery window has passed and I still haven’t received my package.
Keep in mind that estimated delivery windows DO NOT include weekends. Additional... つづき
My order has been confirmed but I haven’t received my shipment confirmation email.
A shipment confirmation email should be sent to you within three days of complet... つづき
How do I get free shipping?
We offer free shipping for orders over 79 USD to most countries! - Austra... つづき
What are the fastest shipping methods?
Express Shipping is our fastest shipping method. Depending on your location, exp... つづき
My product broke during shipping. Can I get a replacement/refund?
Yes, we guarantee our products to arrive in perfect condition. In the event that... つづき
What does ‘retention period’ mean on the Japan Post tracking page?
Retention means that your parcel is being held at your local Post Office and you... つづき
My package was sent back to Bento&co. Do I have to pay for shipping again?
Packages are sometimes sent back to our offices for a variety of reasons (custom... つづき